Direct access to our core engineering team.
What is it? Enterprise-tier members (Scale Plan) bypass the standard support queue and receive direct, architectural assistance from the PingStag developers.
When managing 10,000 global endpoints, a minor misconfiguration can trigger an avalanche of false alerts, leaving you helpless and stressed while waiting 48 hours for a standard support reply.
Understanding the Technology
At the Enterprise and Scale level, monitoring infrastructure transitions from a simple utility to a mission-critical operation. Hosting resellers, Managed Service Providers (MSPs), and large-scale SaaS platforms often require complex configurations involving thousands of endpoints, intricate TCP socket bindings, and specific JSON payload structures. Standard customer support, which typically relies on scripts and basic troubleshooting, is insufficient for resolving deep architectural challenges or API payload mismatches.
PingStag offers Priority Database Support exclusively to ensure that enterprise clients never experience operational roadblocks. This service tier connects you directly with our senior Golang and database engineers. Whether you need assistance debugging a specific network firewall rule that is blocking our pings, configuring bulk API endpoints, or tuning your notification routing rules for a team of 50 developers, our engineers act as an extension of your own DevOps team, ensuring seamless integration and absolute reliability.