Refund Policy

1. General Overview

PingStag operates on a prepaid subscription model. Due to the immediate, non-recoverable operational costs associated with our enterprise infrastructure—including high-frequency global edge routing and third-party telecommunication API charges (e.g., WhatsApp and SMS alert dispatches)—we do not offer refunds once a payment has been processed.

2. Strictly No Refunds

All subscription charges, whether monthly or annual, are final and non-refundable. This policy applies strictly to all cases, including but not limited to:

• Partial usage of a billing period.
• Accidental renewals (users are responsible for managing their subscription lifecycle).
• Unused accounts or forgotten subscriptions.
• Dissatisfaction with the service after the billing cycle has started.

3. Cancellations

You may cancel your PingStag subscription at any time. When you cancel, your account will not be billed for the following billing cycle. You will retain full access to all premium features, monitors, and alert routing until the end of your current paid billing period. After this period, your account will be downgraded to the Free tier.

4. Merchant of Record

Our order process is conducted by our online reseller Lemon Squeezy. Lemon Squeezy is the Merchant of Record for all our orders. While Lemon Squeezy handles customer service inquiries related to payments, PingStag's strict "No Refund" policy dictates the final outcome of any refund request.